Coldbet believes your personal data belongs to you. Everything we collect, why we collect it, and how we protect it – all explained here in plain language.
Check out these quick summary cards before diving into the full details.
This Privacy Policy applies to all users of the Coldbet platform. By using our services, you agree to this policy. This policy is to be read alongside our Terms & Conditions part and should be read together.
Have a privacy question? Reach out to our support team.
Coldbet only collects information that is necessary to deliver the best service and keep your account secure. We do not collect excessive or unnecessary data. Our "minimal data" principle means we aim to do more with less.
| Data Type | Why It's Collected | Mandatory? |
|---|---|---|
| Name & Date of Birth | Identity Verification & Age Confirmation | Yes |
| Mobile number / email | Account creation & communication | Yes |
| Payment Information | Deposit & Withdrawal Process | Yes |
| Address | Verification for High-Value Withdrawals | Partial |
| Identity Information | KYC Verification | As Required |
When you use Coldbet, certain technical data is collected automatically. This is necessary to maintain security and improve your experience.
We will never ask for your social media passwords, bank PINs, or any sensitive financial information. If anyone asks for this, it is not Coldbet – please contact support immediately.
Coldbet uses your data solely for specific, legitimate purposes. We never use your information to show you irrelevant ads or for any other commercial activity.
We never share your information with third-party advertisers for targeted advertising. Your betting habits and financial data are not used for any commercial gain on our part.
Coldbet's policy is clear: your data is never sold, rented, or shared with third parties for advertising purposes. However, in limited circumstances, certain information may be shared with specific parties.
| Party | What Is Shared | Reason |
|---|---|---|
| Payment Processors (bKash, Nagad) | Payment Information | To process transactions |
| Identity Verification Services | Name, date of birth, documents | KYC Verification |
| Cybersecurity Provider | IP address & device information | Fraud Prevention |
| Law Enforcement Agencies | Legally required information | Legal Obligations |
| Regulatory Authorities | Licence Information | Gaming Licence Compliance |
Outside the situations mentioned above, Coldbet does not share your information with anyone. We have strict confidentiality agreements in place with all our service providers.
Cookies are small text files stored in your browser. Coldbet uses cookies to enhance your experience and keep the platform secure.
You can manage cookies at any time through your browser settings. However, disabling essential cookies may prevent Coldbet from functioning properly.
Coldbet follows the highest industry standards to protect your data. We believe security is not just a technology — it's a culture. Our entire team works every day to keep your information safe.
In the unlikely event of a data breach, Coldbet will notify affected members by email within 72 hours and take all necessary protective measures.
You have full control over your personal data at Coldbet. Under international privacy laws (GDPR and others), you have certain fundamental rights that Coldbet fully respects.
To exercise any of these rights privacy@coldbet.im– email us and we'll respond within 30 days.
Coldbet does not retain your data indefinitely. Each type of information has a defined retention period, based on legal requirements and legitimate business needs.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of active account + 5 years | Legal Requirements |
| Transaction records | 7 Years | Financial Regulations |
| KYC Documents | 5 years after account closure | Regulatory Obligations |
| Customer Support Conversations | 3 Years | Quality Assurance |
| Betting History | 5 years | Dispute Resolution |
| Website Logs / Cookies | ৎ months | Security Monitoring |
| Marketing Preferences | Until Consent is Withdrawn | GDPR Compliant |
After the retention period, your data is automatically and permanently deleted or anonymised. You may also request early deletion within the limits permitted by law.
For any privacy-related questions, complaints, or requests, our dedicated Privacy Team is ready to help. We take all privacy matters extremely seriously.
Coldbet may update this Privacy Policy as needed. In the event of significant changes:
Coldbet stores data primarily in Bangladesh and at international data centres. Regardless of where data is transferred, the same standards of this Privacy Policy apply. All international data transfers comply with GDPR Standard Contractual Clauses.
Once this Privacy Policy is updated, the previous version will no longer be valid. The latest date will always be shown at the top of the page. In the event of any privacy-related dispute, this version shall be considered final. Our Terms & ConditionsRead together.
Direct answers to the most frequently asked questions.
Your information is completely safe with Coldbet. Join today with full confidence in our privacy policy and security measures.