Coldbet FAQ –
All Your Questions Answered

Each individual may only one account Only one account per person is allowed. Creating a second account using the same mobile number, email address, or payment method is strictly prohibited. If multiple accounts are detected, all bonuses will be forfeited and the accounts may be permanently suspended.

The minimum age to register at Coldbet is 18 years. This is strictly verified. A national ID or birth certificate may be requested if there is any doubt. If anyone under 18 is found, the account will be immediately closed and the balance refunded.

login page Click the "Forgot Password?" option. Enter your registered email address or mobile number. A reset link or OTP will be sent to your email or via SMS. Click the link and set a new password within 5 minutes.

Some details can be updated directly from account settings. However, to change your name or date of birth, you'll need to contact support with a valid ID. Changing your mobile number also requires OTP verification. All changes are logged for security purposes.

Responsible Betting The account section includes options for self-exclusion or a temporary break. To permanently delete your account, email support@coldbet.im. You can withdraw your remaining balance before closure. Requests are processed within 24 hours.

After logging in, click the "Deposit" button. Choose your preferred method — bKash, Nagad, Rocket, bank transfer, or crypto. Enter the amount and follow the on-screen instructions to complete the payment. Deposits via bKash/Nagad are typically credited within 3–5 minutes. For more details, visit the Payment page See here.

The minimum deposit at Coldbet is just ৳500. However, to get the most out of your welcome bonus, a first deposit of ৳5,000 is recommended. The minimum for crypto deposits is 10 USDT. There is no maximum limit, though KYC verification may be required for large deposits.

With bKash and Nagad, typically 3–5 minutes. Rocket: 5–10 minutes. Bank transfer: 1–2 business days. USDT/crypto: 15–30 minutes. Withdrawal requests made between 11 PM and 7 AM are processed in the morning.

First, check your bank or mobile banking app. If the funds haven't arrived within the expected timeframe, contact support with your transaction ID. Common reasons include: pending KYC verification, incomplete bonus wagering requirements, or flagged activity. Support will respond within 5 minutes.

Yes, Coldbet supports USDT (TRC20 & ERC20), Bitcoin, and Ethereum. Crypto deposits carry no conversion fee and are processed within 15–30 minutes. The same applies to crypto withdrawals. Minimum deposit is 10 USDT.

Coldbet itself charges no payment fees. However, bKash or Nagad may apply their own service charges. For bank transfers, your bank's standard charges will apply. For crypto, network fees (gas fees) may apply depending on the network.

On your first deposit 100% Welcome Bonus, up to ৳5,000. That means if you deposit ৳5,000, you'll receive an additional ৳5,000 in bonus funds. Minimum deposit is ৳500. The bonus is credited automatically on your first deposit to a new account. For more details, Rewards page See here.

The wagering requirement for the welcome bonus is 10x (10x wagering requirement on the bonus amount). For example, if you receive a ৳1,000 bonus, you must place ৳10,000 in bets before withdrawing. A time limit applies for completing the WR. Wagering requirements vary by bonus — Terms & Conditions page See here.

Promo codes are available through Coldbet's official social media channels and email newsletter. Enter the code in the designated field during registration or when making a deposit to activate the bonus. Each promo code has its own validity period and terms.

Yes! For every new friend you refer, ৳200 Bonus Yes. The bonus is credited as soon as a referred friend registers and makes their first deposit. There's no referral limit — the more friends you refer, the more bonuses you earn. Find your referral link in the dashboard of your account.

Coldbet offers weekly cashback. Depending on your VIP level, you can earn between 5% and 15% cashback. Every Monday, cashback is credited to your account based on eligible losses from the previous week. The wagering requirement on cashback is just 1x.

Bonuses are not opt-in by default — you will only receive one if the "Claim Bonus" option is enabled at the time of deposit. To skip a bonus, simply turn off that option before depositing. To cancel a bonus you've already claimed, contact support — but note that the bonus funds will be forfeited.

Coldbet offers 30+ sports categories. The most popular include cricket (IPL, BPL, Test, T20), football (Premier League, La Liga, Champions League), kabaddi, badminton, tennis, basketball, and e-sports. Live Betting and Cash Out are also available. Sports Events Page See here.

Live betting lets you place wagers on ongoing matches with real-time odds that change every moment. Go to the Live Betting page, choose a match in progress, check the odds, and place your bet. The cashout feature lets you lock in a profit before the match ends.

Cash Out lets you settle your active bet — partially or in full — before the match ends. If your team is winning, you can lock in a portion of your potential profit. Head to the My Bets section and click the Cash Out option. The available amount will be shown based on the current match situation.

In most cases, bets cannot be cancelled after they are placed. However, for some matches, cancellation may be possible before the match starts. You can use the cashout feature to minimize losses. If a match is abandoned or cancelled, all stakes are automatically refunded.

Coldbet uses decimal odds. The calculation is straightforward: Winnings = Stake × Odds. For example: placing a ৳100 bet at odds of 2.5 returns ৳250 if you win (a profit of ৳150). The higher the odds, the greater the risk — but also the greater the reward.

A Parlay/Accumulator bet combines multiple selections into a single wager. If all selections win, the odds are multiplied together for a much bigger payout. With Bet Builder, you can also combine different events from the same match — such as goalscorer, half-time score, and more — into one bet.

Yes. Coldbet is an internationally licensed betting platform. We use 256-bit SSL encryption, equivalent to bank-level security. Members' funds are held in a separate, protected account. Our About Us page and Privacy Policy See here.

Go to the "Security" section in your account settings. Click on the "Two-Factor Authentication" option. Verify your mobile number and enable 2FA. After that, an OTP will be sent to your mobile each time you log in. With 2FA active, no one else can log in even if they know your password.

No. Coldbet does not sell or share your personal information with any third parties. Limited data may be used for payment processing, age verification, and legal compliance purposes. For full details, please see our Privacy Policy read here.

Immediately email support@coldbet.im and request that your account be locked. We will secure your account within 5 minutes. Then reset your password and enable 2FA. Your balance will remain protected.

KYC (Know Your Customer) is the identity verification process. A national ID or passport may be requested for large withdrawals (typically ৳50,000+) or suspicious activity. This is in place to protect your account and prevent financial fraud.

Always only coldbet.im Always log in from the official domain. Never share your password or OTP with anyone over the phone or via messages — Coldbet will never ask for them this way. Do not click on unknown links. If you spot anything suspicious, report it to support@coldbet.im.

You are automatically enrolled in the VIP program upon registration. There are 5 tiers — from Bronze to Diamond — based on your total betting volume. As you move up, your bonuses, cashback, and benefits increase accordingly. VIP page View details.

You earn 1 point for every ৳100 wagered. Points can be redeemed for free bets, cash rewards, or special offers. Points are valid for 6 months. You can check your point balance and redeem them from your account dashboard.

High Rollers enjoy: a dedicated personal account manager, exclusive high-limit betting, enhanced cashback (15%+), faster withdrawal processing, invitations to special events, and customized bonus offers. High Roller page Learn more.

Ways to earn free bets: registration bonus (৳500), special event promotions, VIP point redemption. To use a free bet, select the "Free Bet" option when placing your wager. The original free bet stake is not returned — you can only withdraw the winnings above it.

A reload bonus is earned on your second and subsequent deposits. At Coldbet, your second deposit comes with a 50% reload bonus (up to ৳2,500). As your VIP level increases, so does your reload bonus rate. Available once per week.

Yes — if there is no betting activity for 3 months, your VIP level may drop by one tier. You will receive an email warning before any demotion occurs. To maintain your VIP status, keep betting regularly. If your level does drop, you can work your way back up by placing bets again.